Introduction

At Maxgrip, we strive to ensure customer satisfaction. This Refund & Return Policy outlines the terms and conditions under which you can return products and request a refund.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unused, and with all tags and packaging intact.
• The request for return must be made within 30 days of receiving the product.
• Proof of purchase (receipt or order number) must be provided.

2. Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products.
• Products that have been used or damaged by the customer.
• Products purchased on clearance or sale.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Provide the order number and reason for the return.
3. Once approved, you will receive instructions on how to return the product.
4. Package the product securely and send it to the address provided.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method. Please allow 7-10 business days for the refund to reflect in your account.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

6. Shipping Costs

The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a defect or error on our part.

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

Email: [email protected]

Phone: +91 123 456 7890

Address: Maxgrip Industries, Plot No. 123, Industrial Area, City, State, ZIP Code, India